Safety guide
What no-send and consent controls mean
Learn why message drafts, previews, internal tests, eligibility, human approvals, provider acceptance, and final delivery evidence remain separate states.
- Subject owner
- VehicleDesk Security and Product
- Last reviewed
- 2026-07-11
A draft is not eligible
Message content can exist before VehicleDesk has established that a customer, shop, channel, workflow, and provider are allowed and ready for live contact.
Eligibility is deterministic
Consent, suppression, shop and channel flags, feature approval, provider readiness, and workflow-specific rules remain application controls outside AI output.
A test is not a customer send
Preview and internal test states verify content and rendering without representing a live customer delivery. Provider acceptance and final delivery evidence remain separate later states.
Blocked means visible
A blocked workflow should show the reason without exposing credentials or customer secrets. Staff should not be encouraged to work around a safety boundary.
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