Sell the work your customers said "not today" to.
Every recommendation a customer declines is kept with its dollar value. VehicleDesk brings it back at the right time, so your advisors call with a reason and the car comes back in.
Win back revenue
See it in VehicleDesk Declined work follow-up
What you get
Declined work follow-up
Every 'not today' comes back as booked work.
01
See the money sitting in declined work.
Brakes, tires and fluid services customers put off add up fast. The board shows every one with the customer, the vehicle and the value, from open to scheduled.
02
Call with a reason, not a sales pitch.
Advisors get one customer at a time with the work, the value and a suggested way to bring it up. The outcome goes on the customer's record, so the next person sees it.
03
Or let the follow-up go out on its own.
Switch on the declined-work follow-up and customers get a friendly reminder when the time is right, with replies coming back to your inbox.
How it works
Three steps, then it runs every day.
Up and running on your Shopmonkey data, with nothing to re-enter.
01
Work is declined
The recommendation and its value are kept with the customer and vehicle.
02
Follow up
An advisor calls with a reason, or the automatic reminder goes out.
03
Book it
The customer books and the work moves to scheduled.
Questions about Declined work follow-up
Straight answers to what shop owners ask us most.
Find the money in your declined work.
We'll show your declined recommendations with their value and walk one from open to booked.
Prefer to talk? Call 201-650-7371.