About
Built inside a working repair shop.
VehicleDesk helps independent auto repair shops book more jobs and bring customers back. It was built, and is used every day, inside an independent shop.
The problem
Independent shops run on Shopmonkey. Nobody works the customer side.
Shopmonkey holds the repair orders, the invoices, and the payments. It does not run the day. The declined brake job from March sits in a closed invoice. The customer who stopped coming is not on anyone's list. The advisor picks up the phone without the vehicle history in front of them. The weekly close is a spreadsheet. We ran a shop this way and watched the revenue walk out the door.
So we built what was missing. VehicleDesk works on top of Shopmonkey and adds online booking, a text inbox with drafted replies, follow-ups that sell the declined work and bring customers back, and the weekly numbers. Owners see the money. Advisors know who to call and what to say.
What we built
More booked jobs, and the numbers to prove it.
Everything the front counter and the owner's office need to bring in more work.
Get more bookings
Customers book online, day or night, into a real opening on the bay board. Google reviews are requested after every visit and answered from one screen.
Answer every customer
One shared text inbox, with a reply you can draft from the conversation in one click. Customers hear back fast, and the job doesn't go down the street.
Sell the declined work
Every repair a customer puts off is kept with its value and followed up until it's booked, by an advisor's call or an automatic reminder.
Bring customers back
Check-ins, maintenance reminders and win-back messages go out on their own, at a steady pace, to customers who agreed to hear from you.
Run a smoother day
Advisors open to a planned day and the customer's whole story. Every car's stage is on one board.
Know the numbers
Sales, car count and average ticket by week, a weekly close that ties out, the cash drawer, partner payouts and the bank.
Principles
How we decide what to build.
Four rules we build by.
Revenue first.
Every feature has to bring in work or save the team time. If it doesn't help a shop make money, we don't build it.
Know the customer before you call.
Every message and call starts with the customer's vehicle, history and the reason to reach out. VehicleDesk prepares. Your team decides.
Keep Shopmonkey.
VehicleDesk works on top of Shopmonkey, so your team keeps the tools they know and nothing gets typed twice.
Your shop's data stays yours.
Kept separate from every other shop, with two-step sign-in available for every staff account, and yours to take with you any time.
Go deeper
More detail when you want it.
Shopmonkey, security and pricing, each on its own page.
- Data and integrationHow the Shopmonkey connection works
- Security and privacyHow your shop's data stays yours
- Pricing and setupPer-shop pricing with setup included
See what VehicleDesk would do for your shop.
Thirty minutes on your own shop: we'll show where your revenue is leaking and how VehicleDesk would win it back.
Prefer to talk? Call 201-650-7371.