Identify
Start from imported activity, not intuition.
The observation window and last known visit or service evidence explain why a relationship appears quiet.
Inactive Customers
Find quiet relationships and create responsible win-back work.
VehicleDesk identifies inactivity from available visit and service history, keeps the customer and vehicle evidence visible, and lets staff create a task, reminder, or opportunity instead of triggering automatic outreach.
Explore a demo Available / internal action only
Evidence-backed inactivity windows and relationship context
Customer, vehicle, last-visit, value, and open-work review
Task, reminder, and opportunity creation
How it works
Prioritize, prepare, and track the next staff action.
The feature stays connected to source context and makes each staff-controlled transition visible.
Review
Open the relationship before creating work.
Vehicle, service, value, contact readiness, existing tasks, and open opportunities help staff avoid duplicate or inappropriate follow-up.
Assign
Choose the internal next step and owner.
Tasks, reminders, and opportunities preserve timing and responsibility without sending a customer message.
Connected workflow
Win-back work begins with relationship evidence.
Inactive-customer review complements deferred recommendations and the Opportunity Hub while keeping each task and outcome attached to the customer record.
Customer relationship
Confirm vehicles, visits, service, notes, consent, value context, and existing work.
Explore the connectionOpportunity Hub
Move a qualified internal opportunity into a focused, human-led call workflow.
Explore the connectionToday and reminders
Place the staff-owned next action on the day plan and preserve unfinished work.
Explore the connectionLimits and trust
Important boundaries stay beside the feature claim.
No automatic outreach
The workspace cannot contact a customer directly; contact eligibility and delivery remain separate controlled decisions.
No retention or revenue promise
Inactivity evidence can organize work, but it does not prove conversion, recovered revenue, or retention lift.
Practical workflow review
Review a responsible inactive-customer workflow.
Preview the workflow-review agenda, current product scope, safety boundaries, and implementation questions before public requests open.